Guides

Is my Facebook ads agency ripping me off? 8 signs to check

Most agencies aren’t crooks. But plenty of small businesses pay thousands a month for a report and very little attention. Here’s how to check what you’re getting.

Updated 10 October 2026

The short answer

You’re probably overpaying if nobody looks at your ads most days, reports show clicks and reach instead of cost per customer, the fee rises with your ad spend, and you’re locked into a long minimum term. Typical management fees run $500–5,000 a month, or 10–20% of ad spend12.

What Facebook ads agencies charge

In Australia, management fees usually run A$500–5,000 a month, or 10–20% of what you spend on ads1. US agencies quote similar figures, US$500–5,000 or more, or 10–25% of spend, and many want a 3–6 month minimum, some 6–122.

That fee is on top of your ad spend. On a $3,000 monthly ad budget, a 15% fee is $450 a month; a flat retainer of $1,500 is half again what you spend on ads.

Eight signs to check

  1. Nobody looks at your ads every day. Ads can waste a day’s budget by lunchtime. Ask how often someone checks your account.
  2. You can’t name the ad that brought your last customer. If they can’t either, nobody is joining ads to paying work.
  3. Reports show reach, clicks and impressions, not cost per customer. Those numbers look busy and say little about profit.
  4. The fee rises when your spend rises. A percentage fee pays them more for spending more, whether or not it works.
  5. You’re locked into a long minimum contract. Good results usually keep clients without a lock-in.
  6. You don’t own the ad account. You should own the ad account, the pixel and the Page, and give the agency access.
  7. Changes happen that nobody explains. You should know what changed and why.
  8. You hear about problems at the monthly meeting. Wasted spend should be raised the day it happens.

Try our check your agency quiz on any industry page for a quick score.

What to ask your agency

  • What was our cost per paying customer last month, by ad?
  • Which ads did you turn off last month, and why?
  • How often does someone look at our account, and who?
  • If an ad started wasting money this morning, when would we hear about it?
  • Who owns the ad account, pixel and Page?

When an agency is worth it

A good agency earns its fee when it makes your ads, tests new ones every month and judges everything on paying customers. If you mainly need someone to watch the numbers and tell you what to change, that’s exactly the part software can do every morning for a fraction of the price.

Questions

Is 15% of ad spend a fair agency fee?

It’s within the usual range of 10–20%1, but a percentage fee rewards spending more. A flat fee tied to clear results is easier to judge.

Can I see what my agency changes?

Yes. Ads Manager has an activity history for every ad account showing who changed what and when.

How do I leave an agency without losing my ads?

Make sure the ad account, pixel and Page are in your own Meta business portfolio, then remove the agency’s access. Your ads and history stay with you.

See what your own ads are worth

Tony checks every live ad each morning and tells you which to turn off, which to scale and why, using your numbers. The first audit is free and takes four minutes.

Sources. Dollar figures from studies are shown in your currency, converted at Reserve Bank of Australia rates for 9 October 2026 and rounded; each source has the original. Example amounts are the same number in your currency.

  1. Margin Media, “How much does it cost to advertise on Facebook in Australia?”, October 2024: management usually A$500–5,000 a month, or 10–20% of ad spend. marginmedia.com.au/our-blog/facebook-ad-costs-australia
  2. Linear Design, Facebook ads management pricing guide, 2026: US$500–5,000+ a month or 10–25% of spend; many require 3–6 month minimums, some 6–12. lineardesign.com/blog/facebook-ads-management-pricing-guide/